Insurance & Payments
Find a payment solution that works for your budget.
We require full payment at the time of service. Please call us if you have questions about our accepted forms of payment.
Accepted Forms of Payment
- Visa
- MasterCard
- American Express
- Discover Card
- Cash
- Personal checks (with proper identification)
- Pet insurance (see below)
- CareCredit (see below)
- Scratchpay (see below)
Wellness Plans
Wellness plans are a great way to save on your annual visits. We have various plan options, depending on your budget and the stage of your pet’s life.
Wellness plans also complement most types of pet insurance. Please ask us for more information.
Insurance Options
Pet insurance works well in cases of injury and illness. Pet insurance premiums are typically paid on a monthly basis and can be used to help offset some of your pet’s treatment costs.
When using pet insurance, payment is typically due when services are rendered and then your insurance company will reimburse you if applicable.
If you're looking for a pet insurance provider, we suggest checking out Trupanion, ASPCA Pet Insurance, Nationwide Pet Insurance, PetPlan, or Pawlicy Advisor.
CareCredit
CareCredit is a healthcare credit card designed to help you pay for your pet’s health and wellness over time instead of having to pay for everything all at once.
Your CareCredit card can be used for a variety of veterinary procedures, including:
- Exams
- Spay and neutering
- Dental cleaning
- Parasite control and prevention
- Medication
- Vaccinations
- Surgical procedures
- And more
Learn more at CareCredit.com.
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Dr. Hendren is amazing and her staff is exceptional as well. She never makes me feel like I have too many questions and makes Leo feel like he is her only patient. My dog's health and happiness is my top priority and knowing he is in great hands helps me sleep at night. I highly recommend Livewell Animal Hospital and Dr. Hendren.
Kristen H.
Charlotte, NC
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I can't say enough good things about Dr. Hendren, Kiki, and the entire team at Livewell Animal Hospital! They took amazing care of my dog, Hercules, during a recent visit. From the moment we walked in, the staff was kind, attentive, and so patient with both of us. Dr. Hendren was thorough in her examination and explained everything clearly, ensuring that I felt comfortable with the treatment plan. Kiki was fantastic in handling Hercules, who can be a bit anxious during office visits, but her gentle demeanor made him feel at ease.It's clear that everyone at Livewell Animal Hospital genuinely cares about the well-being of their patients. I'm so grateful for the outstanding care and compassion they showed us. Hercules is recovering and feeling better, and I know it's because of their exceptional dedication. Highly recommend!
Tony & Lisa A.
Charlotte, NC
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I had an exceptional experience today at this animal hospital. The staff was incredibly kind and welcoming. After rescuing a puppy from suboptimal living conditions, they ensured that I had everything necessary to provide the best care. Cat and Dr. Hendren facilitated a smooth and seamless process. I particularly appreciated their transparency in discussing my budget, avoiding any unnecessary expenses while meeting my needs. I highly recommend this veterinary clinic, rating it 10 out of 10.
Jaya M.
Charlotte, NC
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From the front desk to the vet techs, Dr. Hendren and her team go above and beyond! Everyone on the team is very kind and personable. They are also great about giving thorough explanations and advice. My dog is reactive towards other dogs and they are always gracious with ensuring that we are able to get in and out of the exam room without any run-ins. Really appreciate the way they love on my dog and put me at ease. Highly recommend.
Olivia C.
Charlotte, NC
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Dr. Hendren has been our most trusted veterinarian. She has helped in the care of our many precious furry family members over the past few years. Wherever she goes, we will follow. Her entire staff is awesome; friendly and knowledgeable. Highly recommend the new Livewell office in Elizabeth. thanks!
Rhonda E.
Charlotte, NC
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Dr. Hendren and the staff were fantastic with my cat, Jackson! The exam was quick (less than an hour), thorough and reasonably priced. They even had toys in the room to play with while we waited. One of the easiest vet visits my guy has ever had!
Jillian H.
Charlotte, NC
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Dr. Hendren, the techs, and front office staff are absolutely amazing! They go above and beyond with everything. They are so patient and caring with the animals and the people! I have a very reactive dog that I always dreaded taking to vet visits. They are amazing with him. They have done all vaccinations, exams, and blood draws without sedation and without issue. They put a lot of thought into making him as comfortable as possible and it shows. He actually enjoys going there. And this is a dog that cannot be in any proximity to other dogs or people, generally. They also have an ultrasound machine and Dr. Hendren is certified to perform/diagnose the ultrasounds. I have learned this is not a common occurrence with most vets. I highly recommend them. They are absolutely the best vet in Charlotte!
Judith J.
Charlotte, NC
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