Insurance & Payments

This was the first time I've ever needed to use an emergency pet service, and thank goodness for Livewell Animal Urgent Care of South End! I called on a Sunday evening and explained what was going on with my cat. They immediately told me to bring him in. As soon as I arrived, the staff welcomed me, already knew who I was, and knew exactly who I was bringing. I honestly can't say I've ever experienced this level of care and compassion before. The team quickly got my cat examined and explained everything they planned to do in a way that made complete sense to someone without a medical background. Throughout his stay, they called me several times with updates and reassurance that my fur baby was doing great. They also let me know that everyone was loving on him every chance they got, which meant the world to me. The level of compassion, empathy, and communication was truly unmatched. They completely eased my nerves while my cat was away from me. Thank you, Livewell, Dr. Green, Kristen, Tay, Lindsay, & team! If your pet ever has an emergency and needs urgent care, I wouldn't take them anywhere else. The care they provide is truly exceptional, and unlike anything I've ever experienced.

They were so professional, attentive and kind to our dog. We feel like they gave him personalized care and explained everything to us. When we were in an urgent situation after our normal vet hours, they provided us with excellent care.

We had a wonderful first visit with Dr. Green and the entire team! Everyone was so friendly, welcoming, and made us feel comfortable from the moment we walked in. The office is convenient, beautiful, clean, and has such a warm atmosphere. My pup wasn’t feeling his best, but he still wanted to be held by the assistant, which says so much about how caring and gentle the staff is. We truly appreciated the compassion and excellent care. Nothing but good things to say—we’re so glad we found this practice!